Privacy Policy

Effective Date: August 12, 2025

Marketpilotza is dedicated to safeguarding your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA) and relevant regulations. This Privacy Policy outlines how we collect, process, store, and protect your data as you engage with our online trading platform and services, ensuring a secure and transparent trading experience.

1. Information We Collect

We gather the following types of personal data to support your trading activities:

Contact Information: Your name, email address, phone number, and other details provided during account registration, inquiries, or communications with our support team.
Verification Data: Documents such as identification, proof of address, or financial records required to comply with Financial Sector Conduct Authority (FSCA) regulations for account setup and trading.
Usage Data: Information about your interactions with our platform, including IP addresses, device details, browser types, and navigation patterns, to optimize your trading experience.
Tracking Technologies: Data collected via cookies and similar tools to enhance platform functionality and analyze user engagement. Refer to our Cookies Policy for more details.

2. How We Use Your Information

Your personal data enables us to:

Deliver and improve our trading platform and services, ensuring seamless access to tools and markets.
Verify identities and comply with regulatory requirements, such as anti-money laundering (AML) and know-your-customer (KYC) obligations.
Address your inquiries regarding trading accounts, market updates, or technical support.
Provide personalized trading insights or promotional content, subject to your consent.
Analyze platform usage to enhance performance and user experience for traders.

3. Legal Basis for Processing

We process your data based on:

Your consent, such as for receiving tailored trading updates or marketing materials.
Contractual obligations, including providing access to trading tools and services.
Legal requirements, such as compliance with FSCA regulations.
Legitimate interests, such as preventing fraud or improving platform security, while respecting your rights and freedoms.

4. Sharing Your Data

We may share your data with:

Regulatory bodies like the FSCA to meet compliance obligations.
Trusted third parties, such as payment processors or IT providers, who assist in platform operations under strict data protection agreements.
Legal authorities or courts when required by law or to protect our legal interests.

We do not sell or lease your data to third parties for marketing purposes.

5. Data Security

We employ robust security measures, including encryption and restricted access protocols, to protect your data from unauthorized access, loss, or breaches. While we strive to ensure the highest level of security, no online system can guarantee absolute protection.

6. Your Data Protection Rights

Under POPIA, you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your data, subject to legal constraints.
Object to or limit certain data processing activities.
Withdraw consent for specific data uses, where applicable.

To exercise these rights, contact us at support@support@marketpilotza.info.

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements, such as retaining trading records for up to seven years under South African law.

8. International Data Transfers

Your data may be transferred to or processed in countries outside South Africa, such as where our service providers are located. We ensure compliance with POPIA by implementing appropriate safeguards for these transfers.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted here with a revised effective date. We encourage you to review this policy regularly to stay informed.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Email: support@support@marketpilotza.info
Phone: +27 21 300 3117
Address: 1020 Manhattan Place, 130 Bree Street, Cape Town, 8001